Consumer Support Correction

Correction Request

If there is information that we hold on you that is incorrect or there is something reported on your credit file that does not look right, then raise a correction request to have this further investigated.

In every case, Infact will need to discuss corrections with the provider, (i.e. credit card provider, lender – essentially the source of the information), if you have not already raised this issue with the provider, please reach out to them as they may be able to correct this for you and Infact should then receive the updated information directly from the provider.

Personal Information

First Name

Middle Name

Last Name

Contact Information

Email Address

Phone Number

Date of Birth

Current Address

Address Line 1

Address Line 2

City

Postcode

Previous Details

Additional information that may help to identify you, for example if you had a different name (e.g. maiden name), or previous address that you may have used on a credit application.

Previous First Name

Previous Middle Name

Previous Last Name

Previous Address Line 1

Previous Address Line 2

Previous City

Previous Postcode

Issue Description

Account Details

Provider Name Name of the company providing the credit product

Product Type Credit product type e.g. loan, BNPL etc

Account / Reference number Add your provider account number/reference