Infact Consumer Support

What does Infact do?

Infact is a regulated Credit Reference Agency.

We provide information to help with credit risk and affordability assessments.

For example, this could be information such as how much debt someone has and how consistently they pay it off. Lenders can use this information to help inform decisions about whether they should lend to someone or not.

Infact’s aim is to provide a service that helps lenders protect people from taking on debt that they cannot afford to repay. 

We do this by enabling faster information sharing that helps provide a clearer picture of a person's financial circumstances and enable more accurate decisions about whether they should be given credit or not. 

We also help lenders assess the risk of fraud in an application. The purpose of this is to help lenders reduce fraudulent lending and financial crime while protecting people who may be the target of fraudulent behaviour. 

How does Infact do what it does?

We provide a secure data platform that takes advantage of some of the most modern and well tested technologies. Your data is encrypted and protected from unauthorised access. Our systems and processes conform to the ISO 27001 standard – this is recognised as the leading international standard for information security. 

By building the service in house and on modern technologies we are able to share information faster than the traditional credit reference agencies and this allows us to keep your credit report more up-to-date than you might be used to. 

We do this for a few reasons: 

• To help lenders make more responsible credit decisions when assessing whether a person can afford to repay their debts 

• To inform lenders on the active balance of your credit so that when you make payments against your existing loans, they are reflected more quickly on your credit report demonstrating that you potentially have capacity to take out a new loan if you want to 

• To help people build their credit report faster than they can in the existing market where data is shared with a significant delay

• To assess the fraud risk potential of a new credit application to protect the lender from issuing fraudulent loans and, where relevant, the person who is being defrauded  

We help share data about people to enable access to responsible and affordable credit. 

We take feeds of data from lenders and other data providers, store that information, and then make it available back to lenders in a structured way to help them make more responsible lending decisions. 

We also occasionally analyse the information that we store to provide additional insight to lenders. These summarised pieces of information allow lenders to reason over the data more easily.

Our regulatory permissions

Infact Systems Limited ("Infact") is authorised and regulator by the Financial Conduct Authority ("FCA").

You can find out more about regulated businesses, including Infact, on the FCA Register here

Infact is regulated to Provide Credit References and Credit Information Services. These are two similar permissions that regulate how we consume, store, use, and share information about people and their financial products. 

Our mission and values as a company are aligned to achieving the best outcomes for both people and financial services providers who we work with as we believe that by serving the best interest of people like you we can create an enduring business that services people and the financial services market most effectively.

Infact's mission and values

Infact is a mission driven business. We believe that by providing a modern service to the UK credit market we can power better outcomes for people and their ownership of financial products. 

Mission statement:

 Increase responsible lending through fair and transparent credit reporting. 

Vision:

Provide the most effective consumer data for decisioning, through a simple API that helps lenders deliver better consumer outcomes. 

Our Values:

We live and breathe our core values and created them as a team to encapsulate how we would like the work we do to be perceived by ourselves, our families, you and other people outside the business; 

Fairness:

Credit referencing that is inclusive and fair.

Being fair is about representing the best interest of all people.

We want to improve people’s financial circumstances and that means our data will often result in people being accepted for a new product as we strive for financial inclusion, but sometimes it will result in lenders declining people in the interest of protecting a customer.

Fairness is about building as accurate and complete a picture of consumers as we can; we strive to provide the data that most effectively enables that.

Progressive:

Championing responsible lending through continuous innovation.

Acting with integrity in all aspects of the business, from data collection to reporting, and adhering to the highest ethical standards.

We embrace modern thinking, approaches, and technology to deliver change.

Inclusive:

We are transparent and respectful in how we challenge each other and make decisions.

We contribute to, challenge, and understand our mission and how we achieve this.

We will reflect on, be honest about, and learn from our issues and challenges, without blame.

Ambitious:

Small teams can achieve great things.

We can achieve our mission with focus and execution. The focus that we apply leads to building great products that add value and do not extend beyond their remit.